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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mary Rundall

February 3, 2026

5  out of  5
rating by Mary Rundall
"We have been fully insured at State Farm Ins, Tom Rivera for 20 years. State Farm staff have always perform well above our expectations! Beth Rogers in particular, has always been a tremendous help with our needs and questions. She is always so pleasant to work with and incredibly knowledgeable! We feel very safe and secure knowing our insurance needs are in good hands!"
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Mackenzie Stahlnecker

February 2, 2026

5  out of  5
rating by Mackenzie Stahlnecker
"I work at a company and had to call this location to help with business. I spoke with Pam and she was so nice! Very nice to talk to and she got everything done quickly and correctly. Thank you, Pam!"
We responded:
"We appreciate you taking the time to share your experience working with our office, Mackenzie. Working together to take care of our mutual customers is a big part of what we do and Pam is one of the best!"
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Charlotte Phillips

January 30, 2026

5  out of  5
rating by Charlotte Phillips
"Very nice answered all my questions."
We responded:
"Thank you for taking the time to share your experience, Charlotte. We appreciate you being a loyal customer!"
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Joline Wellendorf

January 27, 2026

5  out of  5
rating by Joline Wellendorf
"I've been with State Farm for 42 years, and with Tom Rivera as my agent for at least 20 of those years. THIS particular agent has made a real difference, and I learned early on that there is a difference in the agents. I have used Rivera's office for my small business insurance, workmans comp, our house, RV's & trailers, 4 kids cars teens through college, motorcycles and more. They are so quick to adjust our file when life changes, getting our cards immediately so we can take care of business, answering questions, refunds, etc. When we've been in the rough patches, like a new teen driver in a fender bender, severe hail, or an employee that was injured on the job, each time I've had an issue, they are right there - compassionate, professional, and they always have done the right thing for everyone involved - and they have proven to always be honest. I might be able to save a couple bucks somewhere, but the service at Rivera's office gives me confidence that you get what you pay for. The way they conduct business is priceless."
We responded:
"It has been our great pleasure to take care of you and your family all these years, Jo! It means so much to my team and I that you took the time to share your experiences and to know that we are giving you the service you deserve. We look forward to many more years to come!"
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Renee Osborn

January 24, 2026

5  out of  5
rating by Renee Osborn
"Always looking out for you and cost. Great Job"
We responded:
"Thank you for allowing us to look out for you, Renee, we appreciate you being a loyal customer!"
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Marques Woods

January 24, 2026

5  out of  5
rating by Marques Woods
"Cris Perez is always a pleasure to work with. Extremely helpful and very much so knowledgeable in the insurance industry."
We responded:
"We are very fortunate to have Cris on our team! Thank you for taking the time to share your experience, Marques."
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John Benson

January 22, 2026

5  out of  5
rating by John Benson
"This group couldn't be nicer, they are the absolute best!"
We responded:
"I'm so glad that you have enjoyed working with our team! We look forward to continuing providing the best service for you and your family, John!"
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Gary Steinbeck

January 16, 2026

5  out of  5
rating by Gary Steinbeck
"Always helpful our Agent Beth Roger’s keeps us updated on State Farm’s changes in coverage, statements and billing."
We responded:
"Thank you for sharing your experience, Gary. We are so lucky to have Beth leading our team and lucky to have you as a loyal customer!"
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Wayne Andersen

January 13, 2026

5  out of  5
rating by Wayne Andersen
"Excellent Service. While at the dealer, I called to let them know we were getting a new car. We had the insurance cards before we drove the car home!"
We responded:
"I'm glad to hear my team was able to take care of your new car coverage so efficiently, Wayne! We appreciate you being a loyal customer."
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ashley brown

December 30, 2025

5  out of  5
rating by ashley brown
"I really enjoyed meeting with Sara. She was very helpful with all types of insurance that I asked her about. I was very pleased with the services she provided! Thanks Sara!!"
We responded:
"Thank you for taking the time to share your positive experience working with Sara, Ashley! We appreciate you choosing us to take care of you and your family."
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Jess Priet

December 30, 2025

5  out of  5
rating by Jess Priet
"I had the pleasure of working with Chris, and the experience was exceptional from start to finish. He was incredibly attentive, highly knowledgeable about the industry, and truly customer‑centric in every interaction. Thanks to his expertise, he saved me over $1,000 a year on my auto insurance alone. I couldn’t be more impressed. I would strongly recommend Chris to my family and friends for all their home and auto insurance needs."
We responded:
"We are lucky to have Cris on our team and I'm happy to hear you had such a great experience. We look forward to helping you with your insurance needs for many years to come, Jesse!"
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Jen O’Kane

December 30, 2025

5  out of  5
rating by Jen O’Kane
"Jordan and Pamela are phenomenal to work with in the office. This is a great State Farm agency to be apart of!"
We responded:
"We are glad to have you as a part of our agency, Jen! Thank you for sharing your experience working with Jordan and Pamela and for being a loyal customer for so many years."
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Mike Smolik

December 19, 2025

5  out of  5
rating by Mike Smolik
"Always treat me right and how I can save money."
We responded:
"Thank you for sharing your experience, Mike! We appreciate you being a loyal customer and look forward to continuing to take care of you and your family!"
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Antonio Mendiola

December 7, 2025

1  out of  5
rating by Antonio Mendiola
"Rude"
We responded:
"Antonio, you are not a customer of our office and we don't have any record of you coming in, calling, texting or emailing us. We strive to provide the best service possible, if you would like give us a call to share the details of your interaction we would love the opportunity to address it."
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Larry Schutt

December 5, 2025

5  out of  5
rating by Larry Schutt
"Best crew ever"
We responded:
"Thanks for the review, Larry. Our crew is happy to take care of you and your family!"
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Mikal

November 25, 2025

5  out of  5
rating by Mikal
"I have been with Tom's branch for almost 20 years now... very helpful group. Every question has always been answered. Every Problem always resolved...great services.. great people"
We responded:
"We appreciate you being a loyal customer and look forward to continuing to provide great service for years to come, Mikal!"
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Gregory Bowers

November 20, 2025

5  out of  5
rating by Gregory Bowers
"Had a great visit today with Sara Brown, we went over all my coverage and brought it up to date, grateful for Tom Rivera and his team 🙌"
We responded:
"It was great to have you in the office, Greg! I'm glad Sara took good care of you and appreciate you being a loyal customer."
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Kahlil Ryan

November 10, 2025

5  out of  5
rating by Kahlil Ryan
"I have always been efficiently served by this office, even when I take an obscene amount of time to reply. I would definitely recommend Tom Rivera’s office, and appreciate Cris Perez’s help and kindness!"
We responded:
"I'm happy to hear that your experience with our office had been so been so positive! Cris does a great job of taking care of all our clients, we are grateful to have him on the team."
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Jim Lofreddo

November 9, 2025

5  out of  5
rating by Jim Lofreddo
"Pamela was excellent to work with, detailed and efficient. Thanks!"
We responded:
"Thank you for sharing, Jim! I'm glad Pamela took such good care of you and we look forward to continuing to provide excellent service."
Profile photo of Tabitha Pruitt

Tabitha Pruitt

November 6, 2025

5  out of  5
rating by Tabitha Pruitt
"We have been with Tom Rivera for our personal and business insurance for years. Everyone that works there is amazing and extremely helpful! We definitely recommend him for all of your insurance needs!"
We responded:
"It has been a pleasure working with you and your family, Tabitha! Thank you for sharing your experience."
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Judy Stottle

October 22, 2025

5  out of  5
rating by Judy Stottle
"The service was excellent. I am moving from a different state. The agent helped me get my new home and auto insurance. The agent promptly answered all my many questions and set up my billing preferences. He made the transition very pleasant and easy."
We responded:
"Welcome to the Tom Rivera Team, Judy! I am glad your experience working with Cris to get your coverage transferred has been a good one and we look forward to continuing to take care of all your insurance needs!"
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Kathy Edwards

October 6, 2025

5  out of  5
rating by Kathy Edwards
"My husband and I talked to Cris Perez today, hoping to find a lower insurance rate for our home and cars. He was very patient and explained everything in detail. We appreciated his expertise and professional knowledge. He found us better coverage for less money!"
We responded:
"I'm glad that Cris took such good care of you, Kathy. He does a great job explaining coverage and making sure our customers get a Personal Price Plan that best fits their needs!"
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Richard White

October 1, 2025

5  out of  5
rating by Richard White
"Sarah has provided us with excellent service and is always available to help us with any problems."
We responded:
"I'm glad Sara has been able to take good care of you, Richard! Thank you so much for sharing."
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Mike McGowan

September 22, 2025

5  out of  5
rating by Mike McGowan
"Pamela was very nice and professional!!! Despite her help, I still have not been able to log in!!! Very troubling website!"
We responded:
"I'm glad to hear your experience with Pamela was a good one, Mike! If you are still having trouble please call State Farm tech support at 800-782-8332 and they should be able to get you logged in."
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Tracey Sandidge

September 22, 2025

5  out of  5
rating by Tracey Sandidge
"Sarah took the steps need to make our transaction quick and efficient had my new policy in place in no time at all"
We responded:
"Thank you for sharing your experience working with Sara, Tracey! Thank you for choosing our office to take care of your renters insurance."