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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Denny W

April 22, 2025

5  out of  5
rating by Denny W
"Great State Farm agent Easy to work with"
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Neal Davis

April 10, 2025

5  out of  5
rating by Neal Davis
"Great experience"
We responded:
"Neal, I'm so glad to see you had a great experience with my office! Thank you for sharing and for being a loyal customer!"
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Amy Moline

April 9, 2025

5  out of  5
rating by Amy Moline
"Pamela Driskell was great! Fast with the new car registration, knowledge and suggested relevant additional product (Road Hazzard and Rental Car coverage), and like that, all done! THANKS!"
We responded:
"Thank you for taking the time to share your experience working with Pamela, Amy! I'm very happy she was able to take such care of you. I appreciate your business and look forward to continuing to provide you with top notch service and products!"
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James Wisecarver

April 7, 2025

5  out of  5
rating by James Wisecarver
"Prompt friendly service whenever I call. Only had a few claims, but they were handled quickly without any difficulty. This is a very good agency to work with."
We responded:
"Thank you for letting us take care of your insurance needs, Jim! I appreciate your loyalty and your kind words."
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Darlene Johnson

April 3, 2025

5  out of  5
rating by Darlene Johnson
"I have been using Tom Rivera's office for years and have been completely satisfied. They are always helpful and friendly when I call!"
We responded:
"Thank you for taking the time to share your experience, Darlene! We appreciate your family being loyal customers with us for so long!"
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Amy P

March 21, 2025

5  out of  5
rating by Amy P
"Met with Sara Brown to update our insurance plan today. Feel comfortable with the updates and know we’re in good hands."
We responded:
"Thank you Amy, we are so glad that Sara was able to take good care of you!"
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Terri Sullinger

March 3, 2025

5  out of  5
rating by Terri Sullinger
"Pamela goes out of her way to help me every time! She is quick to send what I need and even helps me figure it out when I cannot find it on my own!"
We responded:
"Thank you for sharing your experience with Pamela, she has been a wonderful addition to our team!"
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Liliana Hughes

December 26, 2024

5  out of  5
rating by Liliana Hughes
"If you want great customer service and quick responses, Tom Rivera’s office is the place. Since switching Insurance Agents was the best thing ever. Sara has addressed all our questions and needs. Has even gone above and beyond what we could have asked for. We definitely recommend them."
We responded:
"Thank you for the nice review, Lili! We have enjoyed working with you guys and look forward to continuing to provide the best service possible!"
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Michelle Robbins-Negron

October 10, 2024

5  out of  5
rating by Michelle Robbins-Negron
"This team is always available for my many questions and/or concerns! When I call the office Sarah & Robyn are knowledgeable & willing to take extra time with me to ensure I fully understand everything & anything. I cannot speak highly enough about this team! Thanks for all that you continue to do for my family & I."
We responded:
"We are grateful to you for allowing us to take care of you and your family!"
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M MD

August 2, 2024

5  out of  5
rating by M MD
"Jordan, Yessi, Sarah, Robin. Kudos to these people! They’ve always been very nice, accommodating, patient, professional and knowlegeable. They take time to listen and they empathize with their clients. There is no big or small question for them, they are always willing to help and assist. Best Customer Service!!! Other Statefarm agents should learn from these people. I hope Satefarm HQ is aware of how these people operates and pattern them. Keep up the good work! - Maria D."
We responded:
"Thank you so much for your kind words, Maria. My team and I love taking care of our customers and providing the best service we can! We appreciate you being a loyal customer and look forward to continuing to provide outstanding customer service."
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Matthew Pollock

April 24, 2024

5  out of  5
rating by Matthew Pollock
"Always super helpful and polite when handling all of my insurance needs!"
We responded:
"We appreciate you being a loyal customer, Matt! Thanks for letting us take care of you and your family!"
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Steve Sawyer

April 16, 2024

5  out of  5
rating by Steve Sawyer
"Just like every other time that I needed assistance, Sara and Tom’s staff provided “ World Class “ service"
We responded:
"Thank you for your review, Steve. We are happy to take care of you and appreciate you being a loyal customer!"
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GuylahElizabeth AlwaysSmiling

April 1, 2024

5  out of  5
rating by GuylahElizabeth AlwaysSmiling
"Jordan Rivera took wonderful care of us. We are new clients, and he was exceptional in answering our questions for our car insurance needs. He provided quotes and discussed options available to consider. They also provided a nice welcome gift bag of goodies and have a referral program. The office was beautiful, and you could tell they take pride in their business. They were kind in taking us as walk-in clients."
We responded:
"We are so glad Jordan was able to take such great care of you and we look forward helping with all of your insurance needs!"
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Izzi Brooner

March 7, 2024

5  out of  5
rating by Izzi Brooner
"Robin is always so helpful for any questions and requests we have. Friendly staff and clean office."
We responded:
"Thank you for sharing your experience with Robin and our office, Izzi! We appreciate you being loyal customers."
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Hannah Rupard

February 29, 2024

5  out of  5
rating by Hannah Rupard
"Tom Rivera’s team has been so helpful every time I’ve moved! They’re super communicative and they make sure the process is easy and stress-free!"
We responded:
"Thank you for your kind words, Hannah. We appreciate you being a loyal customer and look forward to being there for all of your moves!"
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Kirkland Swanson

February 23, 2024

4  out of  5
rating by Kirkland Swanson
"Robin who I spoke with a couple of times to get my renters insurance and car insurance back and active was MARVELOUS! I couldn't ask for a more dependable customer service or location. Thank you Robin"
We responded:
"Thank you for the review, we are so glad you have enjoyed working with Robin! "
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Sherry Thomas

February 15, 2024

5  out of  5
rating by Sherry Thomas
"Sara is absolutely wonderful to work with. She is knowledgeable and efficient. Highly recommended!!"
We responded:
"We appreciate your kid words and are so glad you have enjoyed working with Sara!"
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Luis González

February 8, 2024

5  out of  5
rating by Luis González
"Excellent customer service, attentive, friendly staff, staff committed to helping you and finding the best alternatives for you. Best of all, if they are busy to answer a call, they help you by text message. Thank you and you will continue to be my insurance agent!"
We responded:
"Thank you, Luis! Taking care of our customers in a friendly and professional way is our goal and I am glad you have such a good experience with us. We look forward to being here for you for years to come!"
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Gabriela Galindo

January 18, 2024

5  out of  5
rating by Gabriela Galindo
"Sara was very helpful helping us with our insurance she is very understanding person did her all she can to make us happy :)"
We responded:
"Thank you so much Gabriela!"
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Danielle Fleming

November 24, 2023

5  out of  5
rating by Danielle Fleming
"Best decision I could have ever made switching my insurance to State Farm! Thank you Tom and your whole staff for the great customer service!! Have recommended you every chance I get."
We responded:
"Danielle, we are so glad you have been happy with your coverage and service. Thank you for sharing your experience with your friends and family, a referral is the best compliment we can receive!"
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Terry Mitchell

November 22, 2023

5  out of  5
rating by Terry Mitchell
"The staff were all very helpful and friendly, the service they gave us was good and straight to the point. Overall a great experience!"
We responded:
"We always enjoy being able to take care of you and your family, Terry! Thank you for being a loyal customer."
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Ron Brown

November 12, 2023

5  out of  5
rating by Ron Brown
"We've been with Tom for several years now, their customer service is second to none! Highly recommended!"
We responded:
"We appreciate you being a loyal customer, Ron!"
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Ryan Fleming

November 8, 2023

5  out of  5
rating by Ryan Fleming
"Best thing I did was switch to State Farm. Great group of people very friendly and helpful! Saved a lot of money by switching 💯 !!! Thank you Sara 🙂"
We responded:
"Thank you for your 5 star review and kind words, Ryan! "
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Richard Moody

August 7, 2023

5  out of  5
rating by Richard Moody
"Our agent, Sara, answered all of our questions and did a great job."
We responded:
"Thank you for the 5 star review and sharing your positive experience with our office, Richard!"
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Lynn Hubbard

May 31, 2023

5  out of  5
rating by Lynn Hubbard
"I’ve always had great success with State Farm. However, I’ve had THE BEST service and turnaround time with this particular office. Thank you Sara for being the best at what you do!!"
We responded:
"Lynn, thank you for your kind words! My team and I work hard to provide the best service possible and I am so happy to hear you have had positive experiences working with us. Thank you for being a loyal customer!"